If you wish to return a rug, please contact our Customer Service for instructions and further assistance.
It is your responsibility to return the carpet to our warehouse in an undamaged condition.
Once the carpet has been returned and inspected in our warehouse, we will refund the amount
on the same credit card or bank account used for the initial purchase.
In the event that a carpet is not returned in the same condition in which it was sent, the return will not
be accepted. In this case, we will notify the customer and ask if you would like the rug or rugs
return at their own expense.
Right of legal withdrawal
Below you can read the instructions prescribed by law for the conditions and consequences of the right to

Right of withdrawal:
You have the right to withdraw from the contract, without giving any reason, within 14 days. The withdrawal period
expires after 14 days from the day on which you or a third party, other than the carrier and designated by you, acquires the
physical possession of the assets. To exercise the right of withdrawal, you must inform us of your decision to
withdraw from this contract by means of an explicit declaration (e.g. letter sent by post or
email). To this end, you can use the attached withdrawal form, but it is not mandatory.
You can also electronically fill in and send the withdrawal form or any other explicit form
statement on our website[www .tappeto.online] . If you choose this option,
we will immediately send a confirmation of receipt of the withdrawal on a platform (eg
example by e-mail).
To meet the withdrawal deadline, it is sufficient for you to send the communication relating to the exercise of the
right of withdrawal before the expiry of the withdrawal period.
“Withdrawal form:

  • Recipient [Irana tappeti, P.zza Antonio Gramsci, 220092, Cinisello Balsamo (MI)]:
  • Hereby I / we ( ) we notify the withdrawal from my / our ( ) sales contract of the following
    goods / services (*)
  • Ordered on ( ) / received on ( )
  • Name of the customer (s)
  • Address of the customer (s)
  • Signature of the customer (s) (only if this form is notified on paper)
  • Date
    (*) Delete as appropriate. “

Effects of withdrawal
If you withdraw from this contract, you will be refunded all payments you have made to our
favor, including delivery costs (with the exception of additional costs arising from your eventual
choice of a type of delivery other than the least expensive type of standard delivery we offer), without
undue delay and in any case no later than 14 days from the day we receive the carpet in question.
These refunds will be made using the same payment method you used for the transaction
in any case, it will not incur any costs as a consequence of this reimbursement.
The reimbursement can be suspended until the goods are received or until they have been demonstrated by
part of the consumer to have returned the goods, if earlier. Please return the goods or hand them over
to us, without undue delay and in any case within 14 days from the day on which you communicated your withdrawal from
this contract. The deadline is met if you send back the goods before the expiry of the period of 14
days. The direct costs of returning the goods will be borne by us. You are only responsible for the

decrease in the value of the goods resulting from the handling of the goods other than that necessary for
establish the nature, characteristics and functioning of the assets.