Purchase contract / Conclusion of the contract
The purchase agreement is reached when full payment for the order has been received.

Prices
All prices include VAT. For deliveries to countries outside Italy,
Any additional shipping costs will be indicated at check-out,
Before order confirmation.
Irana Carpets reserves the right to change prices due to fluctuations in the rate of
currency exchange and changes in the world carpet market.

Delivery
We ship with our express courier partner.
The delivery time is about 4-10 working days, and home delivery is
carried out on weekdays between 9:00 and 17:00.
P.O.Boxes
Please note that we are unable to ship to P.O.Boxes.

Return
If you wish to return a rug, please contact our Customer Service Department for instructions and
further assistance.
It is your responsibility to return the carpet to our warehouse in an undamaged condition.
When the carpet has been returned and inspected at our warehouse,
We will refund the amount to the same credit card or bank account
used for the initial purchase.
In the event that a carpet is not returned in the same condition in which it was
shipped, the return will not be accepted. In this case, we will notify the client and
we will ask if you would like the carpet(s) returned at your expense.
Right of legal withdrawal
Below you can read the legally prescribed instructions for the conditions and
consequences of the right of withdrawal.

Right of withdrawal:
You have the right to withdraw from the contract, without giving reasons, within 14 days. The
withdrawal period expires after 14 days from the day you or a third party other than the carrier
and designated by you, acquires physical possession of the property. To exercise the right to
withdrawal, you are required to inform us of your decision to
Terminate this contract by an explicit statement (e.g., letter
sent by mail or e-mail). For this purpose, you may use the model withdrawal form
attached, but it is not mandatory.
It can also fill out and submit the electronic form, type of withdrawal or any other
explicit statement on our website [www .tappeto.online]. In case you choose said
option, we will promptly transmit to you an acknowledgement of receipt of the withdrawal on a
Durable medium (e.g., by e-mail).
To comply with the withdrawal period, it is sufficient for you to send the communication regarding
To the exercise of the right of withdrawal before the expiration of the withdrawal period. “Module
of withdrawal:

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Recipient [Irana tappeti, P.zza Antonio Gramsci, 2 – 20092, Cinisello Balsamo (MI)]:
I/we () hereby give notice of withdrawal from my/our () contract of sale
Of the following goods/services (*)
Ordered the () /received the ()
Name of the consumer (s)
Address of the consumer (s)
Signature of the consumer(s) (only if this form is notified in version
paper)
Date
(*) Delete as appropriate. “

Effects of withdrawal
If you withdraw from this contract, you will be refunded all payments you have
made in our favor, including delivery costs (except for costs
supplementary arising from your eventual
Choosing a delivery type other than the least expensive type of standard delivery from us
offered), without undue delay and in any case not later than 14 days from the day on which
We receive the carpet in question.
Said refunds will be made using the same means of payment you used
for the initial transaction, in any case, will not incur any costs such as
consequence of such reimbursement.
The refund may be suspended until the goods are received or until the
Demonstration by the consumer of having returned the goods, whichever is earlier. Please
To return the goods or to deliver them
to us, without undue delay and in any case within 14 days from the day on which you notified us of the
his withdrawal from this contract. The deadline is met if you return the goods before the
expiration of the 14-day period. The direct costs of returning the goods will be at our
loaded. You are only responsible for the decrease in the value of property resulting from a
manipulation of the asset other than that necessary to establish the nature, characteristics
And the operation of assets.

Terms of payment
Wire transfer
As a customer of Irana Tappeti, you can choose to pay by bank transfer.
Once you place your order, you will receive an order confirmation along with our
bank details. Please give the order number as a reference for the
payment by bank transfer. We will send you the carpet(s) as soon as we
We will receive full payment.
Payment should be received in our bank account within five days,
Otherwise the order will be cancelled.

Warranty
We offer a guarantee on all products purchased from us. The warranty is applicable
For 1 year from the date of delivery of the carpet. The guarantee is applicable only when the
carpet has a defect from the origin from its manufacture that has not been subjected to

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Regular quality control. Home/daily misuse or defects caused by the
wear and poor maintenance such as stains, chemicals, breakage, etc., do not fall under
warranty , the customer will be liable to pay the cost of any repairs. Our staff
expert will inspect the carpet and determine the cause of the damage. The client will pay all
Shipping charges in case of repairs and warranty services.

The 10-year warranty is defined by the following reasons:
1)Peculiarities of the materials used such as WOOL, SILK AND COTTON; 2) Realizations of
Finest knotting, which safeguards all quality factors in a lasting way;
3)Culture of the craftsmen who carry out the knotting of the carpet ( which ensures
dexterity and a high level of craftsmanship ); N.B. The carpet warranty does not apply if
the use of the latter is incorrect, if there are potentially harmful external factors ( Ad
example: moths due to poor storage, damage by animals
domestic , any flooding as a result damages the colors and nature of the
wool/silk, misuse of items such as carpet beaters, vacuum cleaners etc.), then you
recommends avoiding, or at least minimizing, the presence of the above
quoted. Professional carpet washing is recommended a minimum of once every two years.

Certificate of authenticity
We guarantee that the delivered carpet conforms to the descriptions on our website.
A certificate of authenticity will be sent for each hand-knotted or hand-woven rug
signed with the order.

Error/damage on delivery
In case something does not proceed correctly with your order at the time of the
delivery, you receive the wrong rug, a damaged rug, or a number of rugs
wrong – please contact our Customer Service Department as soon as possible. The error will have to
Be reported no later than 24 hours after receipt.
If there is visible damage to the outer packaging upon delivery, do not open the
package. Leave it intact, document the damage with photos, and report it directly
To the shipping company.

Personal Information
When you place an order or register as a customer, we ask you to provide some
Of your personal information, which will be saved in connection with registration.
The information we save is necessary to complete the management of your
order and to provide you with the best possible service.
Irana Carpets will never share any personal information with third parties, ad
exception of data needed by our delivery and payment partners.

WHO CAN I ASK QUESTIONS?
FOR CLARIFICATION AND INFORMATION, PLEASE CALL OUR CUSTOMER SERVICE AND
COMPETENT STAFF WILL ANSWER YOUR QUESTIONS.
CELL: 00393386490517
TEL: 0266013100